And this is why…
My oven died yesterday and I took it to the oven graveyard (well, it probably ends up in India or China somewhere, but the local dump’s just a bit nearer for me). I go to buy a new one at Currys on the way home.
- Enter Currys for a new oven.
- Select oven No.1 – “Sorry, that’s out of stock”.
- Select oven No.2 – “Sorry, that’s out of stock”.
- Select oven No.3 (getting more expensive every time)
- Assistant: “Yes, we have 24 of those”
- Me: “Great, I’ll take one”.
- Assistant: “They’re at the warehouse, I’ll have to order it and get it delivered to you”.
- Me: “Free delivery?”.
- Assistant: “No, £22”. (Or something similar)
- Me: “Have it delivered to the shop and I’ll pick it up, I only live ’round the corner”.
- Assistant: “Can’t do that”.
- Me: “Goodbye”.
I just ordered the same oven online for £70 cheaper with free delivery. So thanks to Currys attitude today, I saved 90 quid. Cheers.
But doesn’t that reflect the state of the big stores nowadays? For example, my disappointing recent shopping experiences include:
- Currys – They don’t sell curries.
- Boots – they don’t sell boots.
- Selfridges – they don’t sell fridges.
- Virgin Megastore – well, what a fucking let down they were!